Returns

We offer a 20 days return on all unused products in original condition.  All items must include a receipt, be in original packaging, and be deemed salable for a refund to be given. The customer is responsible for return shipping costs.

To request a return email us at [email protected] with your order number and description of the item(s) being returned. We will respond to your email with return instructions and Return Merchandise Authorization (RMA) Number that must be included with your returned items.

IMPORTANT: Items that arrive broken and cannot be inspected for defects will not be eligible for replacement.

What items are returnable?

You can return your items within 20 days of your initial order.

Items must be in original new condition.

For all hair extensions and wigs -- MUST BE UNWORN, uncut including hair or lace (when applicable) and no hair products used on the item.
You may NOT try the item(s) on.
Must have all original packaging, including all tags and labels.
We reserve the right to refuse any return solely at our discretion.
If your returned merchandise is denied, you will be responsible for all shipping charges to return the items back to you.
Clearance Items and Cosmetics are FINAL SALE and are NOT returnable.

Are there any charges for return?

A re-stocking fee may be applied at our discretion.
Original shipping charges are non-refundable.
You, the customer, are responsible for the charges of the return shipping.

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.